After several months of construction, we were very excited to open our new Service Department extension two weeks ago, with our very first customers going in on August 20th!
(Okay, maybe this guy was REALLY excited.)
Hock Oon Yeap, our Service Manager, was probably the most excited as this extension has added 7 new bays to our shop, and provides us the opportunity to help more customers in a timely fashion. “We did this to reduce service waiting times for our customers,” and now with extra space for all technicians, we’re able to get more cars through our service department each day than ever before.
This tremendously helps out our Express Service department, which has been overwhelmingly popular. We have many customers who come in for a quick oil change or tire swap, and when we previously only had 4 bays to do this in, the first-come-first-served appointments were snapped up quickly. With the additional bays, we are now up to 6 dedicated bays for Express Service customers, and the first two weeks with an extra 3000 square feet have resulted in some very happy customers!
Our extra space doesn’t just benefit the Express customers though – Yeap tells us that if you call in to book all services before 10AM, if all parts are in stock, we can almost always book you in for the same day and regular work will be completed within 24 hours and in most cases even the same day.
Want to check it out for yourself? Book an appointment today!